How to Contact us for Support
Our Help Desk is designed to provide you with professional and friendly customer service, Monday thru Friday 8 to 5. When something’s not working right, we’re here to get you up and running as quickly as possible. We also recommend that you try the “2 & 10” rule, which means spend 2 minutes to see if you can solve it yourself. That’s the fastest way to resolve a problem. BUT, don’t spend more than 10 minutes trying to fix it – now you’re spinning your wheels, and it’s time to contact us. And don’t worry, we’ll help you no matter what! We’re here to help you with your computer and technology issues.
Urgent issues should always be reported to us via the phone. Our engineers monitor the phone lines 24 hours a day, 7 days a week. Select option 2 when you hear the recording. If no one is available when you call in, leave a message and you will be contacted shortly.
IF YOU HAVE AN URGENT OR CRITICAL ISSUE AFTER HOURS: Call us, every time, to let us know, and you’ll be contacted within an hour. Issues that you designate as “can’t wait for the next business day” will be worked on as soon as we can, and may incur after-hours charges.
Send us an e-mail to email@example.com
For routine issues, contact our Service Desk via email anytime. We will help you as soon as possible during our regular business hours. You may call us on the support line at any time if you prefer. IMPORTANT: Please don’t email or call our engineers directly-they may be out of the office, on vacation, or engaged with another client, and won’t be able to help you right away. The fastest resolution is to use the methods above.
Have an issue that’s not being handled correctly?
Your Account Executive is there as the first point of escalation. Still not happy with our response? Jim Brendle is our President, and Chris Humphries is our Founder, and they are available to you anytime.
Jim: 704-362-1682 x429, firstname.lastname@example.org
Chris: 704-362-1682 x420, email@example.com